Terms and Conditions

Apple Wood Residency (“we,” “our,” “us”) is committed to protecting the privacy of our guests and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or stay at our hotel located near Delhi Airport. By accessing our services or staying with us, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect various types of information from you, including but not limited to:

a. Personal Information:

• Full name

• Contact details (phone number, email address, mailing address)

• Identification documents (e.g., passport, Aadhaar, driver’s license)

• Payment details (credit/debit card information, billing address)

b. Booking Information:

• Reservation details (check-in and check-out dates, room preferences)

• Travel itinerary

c. Demographic Information:

• Age, gender, nationality

d. Communication Data:

• Feedback, complaints, or inquiries shared with us via email, phone, or in-person

e. Technical Information:

• IP address, browser type, device information, and other usage details collected via cookies and similar technologies when you visit our website.

2. How We Use Your Information

The information we collect is used for the following purposes:

a. To Facilitate Your Stay:

• Process reservations and payments

• Fulfill special requests (e.g., room preferences, additional services)

• Verify identity during check-in

b. To Enhance Guest Experience:

• Personalize services and recommendations

• Provide updates about your booking and stay

• Send offers, promotions, and surveys

c. For Operational Purposes:

• Maintain records for internal reporting and audits

• Improve hotel facilities and services

• Ensure security and prevent fraud

d. To Comply with Legal Obligations:

• Share information with government authorities, as required by law

• Maintain guest records for mandated durations

3. Sharing of Information

We value your privacy and ensure that your information is shared only in the following circumstances:

a. With Third-Party Service Providers: We may share your data with trusted third parties who assist us in operations, including payment processing, housekeeping, and IT support. These providers are obligated to maintain confidentiality.

b. With Legal Authorities: We may disclose information as required by law, including compliance with government requests or court orders.

c. In Case of Emergencies: Information may be shared to protect the safety of our guests, staff, or property.

d. With Affiliates and Business Partners: With your consent, we may share your details for promotional purposes or partner programs.

4. Data Security

We adopt stringent measures to protect your data from unauthorized access, alteration, or misuse. These include:

• Encryption of payment transactions

• Restricted access to personal data

• Regular audits of our systems

• Secure storage of sensitive information

While we strive to protect your information, no system can be completely secure. By using our services, you acknowledge and accept this risk.

5. Data Retention

We retain your personal information only as long as necessary for the purposes stated in this policy or as required by law. Once the retention period expires, we securely delete or anonymize your data.

6. Your Rights

You have the following rights concerning your personal data:

a. Access and Update: You can request a copy of the information we hold about you and update or correct inaccuracies.

b. Opt-Out: You can opt out of receiving promotional communications at any time.

c. Deletion: You may request the deletion of your data, subject to legal and operational constraints.

d. Complaint: If you believe your rights have been violated, you can contact us or file a complaint with the appropriate data protection authority.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. Cookies help us analyze traffic, remember preferences, and deliver tailored content. By using our website, you consent to our use of cookies. You can manage cookie settings in your browser at any time.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any information.

9. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such data collection, we will take immediate steps to delete it.

10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us:

Apple Wood Residency
Phone: +91 82879 36497
Email: info@applewoodresidency.com
Address: kh.no.435, 4, Gali Number 11, Mahipalpur Extension, Mahipalpur, New Delhi, Delhi 110037 

We are committed to resolving any issues promptly and transparently.

Thank you for choosing Apple Wood Residency. Your trust is important to us, and we are dedicated to protecting your privacy.